Also available from the likes of Screwfix, Homebase, Toolstation etc. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Virgin Media Wall Socket. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734. What confuses some people is the push-on connector provided. Broadband and phone deals. On your installation day, your engineer will arrive in a. Remove the connector cable. . pdf (virginmedia. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Vonage 2nd line. --Hub 3. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Back a step. to your Virgin Media socket. Joining in Options. QuickStart, set up and connections. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. on 15-02-2022 10:03. on 17-12-2022 10:39. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. But I. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. See where this Helpful. Account - Cable. Please keep an eye out for an envelope at the top right corner of your Forum page. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. Plug into the Virgin Media wall socket. Hi @bingoman000. Next, connect the power cable. Another option might include. Also routing cables/wireless. We would like to show you a description here but the site won’t allow us. Plug into the Hub . However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. I recently got Virgin broadband installed. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I am so sorry to hear that you seem to be missing a wall socket in the home. The engineer will bring everything needed to install your Virgin Media services on your chosen day. ahhh the rubbish that is CS - you could try this. Indeed, I just took further photos which may help illustrating. Fitting a new Virgin media wall socket in QuickStart, set up and. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. The other is marked TV, & this is used for TV & Broadband. However, I do not have any of the specified wall sockets available. Virgin Media; My Virgin Media; Shop;. No, any cables within the house can be touched as much as the householder wants to touch them. They can arrange for an engineer to come to the property to complete the installation. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. Just moved in to new (rental) flat. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello sophieboulter1. Browse Virgin Media Virgin Media Community. on 15-02-2022 10:03. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. If no. It could be that a previous owner has cut the cabling out. Explain what needs to be done and book an engineer visit. The Openreach sockets do not work for Virgin Media. We would like to show you a description here but the site won’t allow us. I have received my quick start-up kit. Hello, I'm trying to set up my Virgin Media broadband. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Virgin Media engineer installation. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. How can I speak to someone about getting one installed. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. . Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I've tried looking but can't see a way to book an engineer for this? Thank you. The box and cables may have been removed by the previous occupiers. connector cable from the wall socket, as we’ll be re-using that later. We would like to show you a description here but the site won’t allow us. But I have no Virgin Media Wall socket in my house. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We have the quickstart pack but sadly cannot get broadband set up and working. Account - Cable. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Adduxi. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Networking and WiFi. Some older sockets may have NTL or Telewest written on them. Networking and WiFi. No vm wall socket. . In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. He - 5270179. • Connect the power supply to the back of the new box, then switch on at the wall. Price adjustment. Plug into the wall socket. O have just had the 1g, 5x hub installed. . Virgin Media; My Virgin Media; Shop;. Connect the cable adaptor to the black banded end of the 3m isolator cable. Explain what needs to be done and book an engineer visit. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. . We have the quickstart pack but sadly cannot get broadband set up and working. 388. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Follow these simple installation steps for your Virgin Media home phone set up. Virgin Media;. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Some new sockets may look like one of the below. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Switching from Virgin? If you're switching from Virgin. Standard Member. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Can I have engineer visit and setup it? Thanks. on a domestic hub you look at the values thus. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. Thank you very much 🙂. VM. We are setting it up but are unsure how to connect it into the broadband. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). #1. Openreach would normally use the existing route that your telephone line would take. Joining in Options. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. The box and cables may have been removed by the previous occupiers. The top “capped” one is marked FM & has been disused since cable went digital. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Excellent shop. which will give you a general idea of VM fixtures and fittings. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Actually it is not a box it is just a cover to cover up the splitter behind it. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Security matters. Then push the connector VM have provided over the screw thread. Apologies for any cabling issues. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Re: No virgin media wall socket. I am going to cancel. All. The agent said I’ll need an eng. We would like to show you a description here but the site won’t allow us. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Browse Virgin Media Virgin Media Community. This latest future-proof WiFi. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. When plugged into either cable the hub just - 5440321. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I'd like to move my virgin set top box but the current cable isn't long enough. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Plug the cables into the Hub. . I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). #1. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Networking and WiFi. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Or wait here a day or two for a VM Mod to pick this up. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Your photo shows a TV aerial socket which would not be suitable for VM. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Jan 14, 2022. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. But I have actually managed to get through to the technical team over chat. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Dave. on 05-04-2023 09:20. Hi mariz2198, thanks for posting and welcome to our community. No virgin Media wall socket Vera03. Getting Connected with Virgin Media is easy when you have a wall socket. Follow these simple installation steps for your Virgin Media home phone set up. . Follow these steps to install your virgin Media Broadband, TV and Phone service. So yes, following many takeovers, this is now your Virgin Media connection. Standard Member. which will give you a general idea of VM fixtures and fittings. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. CryptoQuickStart, set up and connections. The OUT terminal from the Technetix isolator has a terminator cap on it. Thank you. Teki Screwfix Select. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Trouble shooter. 23/04/17 - 06:45 #6. . 1. 5. . Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Virgin media wall socket for broadband is not what js shown on the installation guide. I have only got one rectangular shaped white socket (Shown. 1. Welcome to the community and thanks for taking the time to post here on the forums. Sometimes there is no wall box, just a trailing cable. Just plug the Powerline 1000 into any electrical outlet then plug in. I have signed up as a new user for Virgin Fibre. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. It is surface clipped usually. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 03-08-2020 18:05. Would I be able. There are 10 types of people: those who. You’ll then be able to use your same old phone to make. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. If you don't have the cabling then call the pre-installs team on 0800 052 1734. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm very sorry to hear about the non wall socket. This is designed to push over the existing screw connector the outlet has. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. AnthonyRaw1986. The top “capped” one is marked FM & has been disused since cable went digital. The wall socket has a thick plug bit. I'm sorry to hear about the missing wall socket. The cable on the right looks like is for a Freeview TV antenna. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. D01 C9W8. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Account - Cable. Switch off your old boxRe: No wall socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. on 18-05-2022 19:55. Please there is no virgin media wall socket and I don't know how to go about the installation. Various cable mediums are used in modern systems to transmit data. You may still need to pay an activation fee, but some deals will offer activation for free. All the wall sockets I can see are for BT. -a power cable for the hub's adapter. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Customer since 1993. Our virgin media broadband set up kit has just arrived. . in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Chris. Pop the power cable into a nearby plug socket, and turn it on. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Bits and bytes. Browse Virgin Media Virgin Media Community. 0 Kudos. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. Account - Mobile. All. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Stay safe online. Ordered VM broadband and was recommended by the website to select the self quick install option. Hello VLNeedham. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Options. I’ve ordered a broadband only package and it said I was applicable for a self install kit. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Account - Mobile. On your installation day, your engineer will arrive in a. The large Eurobell wall box is where you would connect. Tudor. There are multiple different branded wall boxes inside our flat but none. The wall socket I - 5357150. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. The socket will have a Virgin Media logo on it and the port is at the bottom. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. Professional. called the delivery team and they managed to book a technician for me. The isolator has a terminator cap (marked below) fitted to the open end. 1. Next, connect the power cable. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. 0 Kudos. Getting Connected with Virgin Media is easy when you have a wall socket. Eric714. The installation took about 2 hours and was similar to an ordinary coaxial install, the. 0 Kudos. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 3 weeks ago. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plus, again optionally, a cable will be run to a phone socket for the phone service. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Any help please?on 27-01-2023 17:22. You just need to find the socket and plug in your phone. Connect the Hub’s power cable with the blue tab. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. and view the images for a range of different wall box options. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Socket should be on the underside. The Virgin wall sockets just have one connector at the bottom. Solved no virgin media wall socket at installation community 4832746. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Plug into the wall socket. Push fit the VM-supplied lead onto the socket. on 15-11-2022 18:53. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Back a step. We would like to show you a description here but the site won’t allow us. All the cabling is the property of Virgin Media and must not be touched. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Or you may be quicker than average! You won’t be involved the whole time. Surly there has been a connection previously otherwise we wouldn't have bee. Used to be down on Fort Street for decades. on 06-03-2023 09:36. So, a 50 minute broadband, TV and phone. Account - Cable. Hello, We recently moved into a house which has this box connected to the router. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. It probably goes into another room in the house. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Options. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. log into hub3 - 192. See you in a bit. If you require an alternative format bill, such as braille or audio, you will not be charged. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Some new sockets may look like. . @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it.